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Certificate III in Business

What You Will Learn

BSB30120 - Certificate III in Business. Specialisation: Customer Engagement

Core Units

BSBCRT311 Apply critical thinking skills in a team environment
BSBPEF201 Support personal wellbeing in the workplace
BSBSUS211 Participate in sustainable work practices
BSBTWK301 Use inclusive work practices
BSBWHS311 Assist with maintaining workplace safety
BSBXCM301 Engage in workplace communication

Elective Units

BSBOPS304 Deliver and monitor a service to customers
BSBOPS305 Process customer complaints
BSBXDB301 Respond to the service needs of customers with disability
SIRXCEG002 Assist with customer difficulties
BSBPEF301 Organise personal work priorities
BSBTEC201 Use business software applications
BSBTEC202 Use digital technologies to communicate in a work environment
CPPSEC2110 Monitor and control individual and crowd behaviour to maintain security

Next Steps

Complete the registration form below, then follow the quick three-step "Registration of Interest" process.

Expression of Interest

Glad Group Register Here

FAQs

I already have a degree. Is this right for me?

Workplace training is designed to compliment your existing skills set and prior qualifications.
What is a Nationally Recognised Qualification?

Yes!

All of these Certificates and Diplomas are Nationally Recognised qualifications.
How many hours per month will I need to train or study?

Most training is conducted once a month for 2-4 hours.
What happens if I miss a class?

You will work with your trainer to ensure you have a chance to catch up.

Is this the same qualification I would get from TAFE?

Yes. This is a Nationally Recognised Qualification, meaning it is regulated by Australian accreditation boards and is recognised as a formal qualification in the same way that TAFE qualifications are.
Do I have to do homework or study at home?

No, the courses will be completed during work hours.
I have a lot of experience already why should I do this?

This will be an exercise in formalising your existing experience and provide you with a Nationally Recognised Qualification.
Are there ANY costs?

No. This entire training program has been paid for you will not have to pay anything at all.

In fact, you will get paid to learn as this takes place under company time.

Not sure this is right for you?

Our training partners at Learning Sphere (RTO 91718) are here to support you, so if you have questions about an alternate course or any other questions, please contact them or human resources.

Contact our Learning Partner

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Certificate III in Business

What You Will Learn

Core Units

Elective Units

Next Steps

Expression of Interest

Glad Group Register Here

FAQs

I already have a degree. Is this right for me?

What is a Nationally Recognised Qualification?

How many hours per month will I need to train or study?

What happens if I miss a class?

Is this the same qualification I would get from TAFE?

Do I have to do homework or study at home?

I have a lot of experience already why should I do this?

Are there ANY costs?

Not sure this is right for you?